Effective Date: July 1, 2026

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Privacy Policy for Earth & Ember

Earth & Ember ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Who We Are

Earth & Ember is an online retailer offering home décor, home goods, gadgets, lifestyle products, and related items through a dropshipping business model.

Business Name: Earth & Ember

Location:
Bremerton, Washington, USA

Contact Information:

Email: hello@earthandembershop.com

Phone: (248) 983-1140

2. Information We Collect

We collect information that you voluntarily provide as well as certain information collected automatically when you use our website.

Personal Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment information (processed securely by our payment providers)

• Purchase history

• Customer service communications

We do not store complete credit card numbers or payment credentials on our servers.

Information Collected Automatically

When you browse our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Website usage information

• Pages viewed

• Time spent on pages

• Referring website

• General geographic location

• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Process and fulfill orders

• Ship products through our fulfillment partners

• Process payments

• Provide customer support

• Respond to inquiries

• Improve our website and customer experience

• Personalize content and product recommendations

• Detect fraud and maintain website security

• Send order confirmations and shipping updates

• Send promotional emails if you have opted in

• Comply with applicable laws and regulations

4. Payment Processing

Payments are securely processed through trusted third-party payment providers, including:

• PayPal

• Apple Pay

• Google Pay

• Major credit card processors integrated through Wix Payments or other authorized payment gateways

These payment providers collect and process payment information according to their own privacy policies. Earth & Ember does not receive or store your complete payment card information.

5. Dropshipping and Order Fulfillment

Because Earth & Ember operates as a dropshipping business, we share necessary order information with trusted suppliers and fulfillment partners solely for the purpose of:

• Processing orders

• Shipping products

• Managing returns

• Resolving delivery issues

Information shared may include:

• Customer name

• Shipping address

• Phone number (when required for delivery)

• Purchased items

Our suppliers are contractually expected to use this information only for fulfilling customer orders.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

• Remember shopping cart contents

• Save user preferences

• Keep users logged in

• Analyze website traffic

• Improve website performance

• Personalize content

• Measure advertising effectiveness

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

7. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

• Wix (website hosting and ecommerce platform)

• Payment processors

• Shipping providers

• Email marketing platforms

• Website analytics providers

• Fraud prevention services

• Customer support tools

These providers may have access to personal information only as necessary to perform services on our behalf.

8. Analytics

We may use website analytics tools to better understand how visitors interact with our website.

Analytics information may include:

• Pages visited

• Session duration

• Device information

• Browser information

• Geographic region

• Referral sources

Analytics data is generally aggregated and does not directly identify individual users.

9. Email Marketing

If you choose to subscribe to our newsletter or promotional emails, we may send updates regarding:

• New products

• Promotions

• Seasonal collections

• Store news

You may unsubscribe at any time using the unsubscribe link included in our emails.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete purchases

• Fulfill legal obligations

• Maintain financial records

• Resolve disputes

• Enforce our agreements

• Improve customer service

When information is no longer required, it is securely deleted or anonymized where practical.

11. How We Protect Your Information

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information.

These safeguards include:

• Secure HTTPS encryption

• Secure payment processing

• Restricted access to customer information

• Industry-standard security practices provided through Wix and our service providers

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your state of residence, you may have rights under applicable privacy laws, including the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Request information about how your data is used

• Opt out of certain marketing communications

To exercise these rights, please contact us using the information below.

13. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will promptly delete it.

14. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of websites that we do not own or control. We encourage users to review the privacy policies of those websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or operational needs.

The updated version will be posted on this page with a revised Effective Date.

16. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us.

Earth & Ember

Bremerton, Washington, USA

Email: hello@earthandembershop.com

Phone: (248) 983-1140

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable laws.